Refund & Support
UZ Scripts sells digital products through Tebex checkout. This page explains support routing while keeping Tebex checkout terms as the primary refund and withdrawal reference.Refund eligibility, withdrawal rights, checkout disputes, and payment handling are governed by Tebex checkout terms and applicable consumer law.
The store operator can review product support issues, delivery problems, compatibility questions, and duplicate-purchase context.
Taintless provides the storefront software layer and does not replace Tebex checkout support or the store operator’s support process.
Tebex terms are the refund baseline
Tebex checkout terms explain the purchase contract, digital content handling, EU withdrawal language, subscriptions, payments, delivery, and refund-related rights. Customers should review those terms before placing an order.
When store support should be contacted
Customers should contact the store support channel for product setup, delivery configuration, account mismatch, compatibility, or technical issues. The store operator may ask for an order identifier, product name, account details used for delivery, screenshots, or logs.
Digital delivery context
Many storefront products are digital items, access rights, scripts, subscriptions, licenses, virtual benefits, or similar online content. Delivery, activation, download, account binding, or use can affect refund review under Tebex checkout terms and applicable law.
Subscriptions and future billing
Subscription cancellation and future billing are handled through Tebex checkout or payment-history flows where available. Cancelling future billing does not automatically refund previous periods unless required by law or approved through the applicable support process.
Chargebacks and payment disputes
If a payment is unauthorized, customers should follow the appropriate payment-provider process. For product, delivery, or support issues, contacting store support and Tebex support first usually creates a cleaner review trail than opening a chargeback immediately.
Official Tebex checkout documents
Checkout, payment, privacy, billing, and withdrawal terms are maintained by Tebex. Review the official checkout documents before placing an order.